Attorney General Alerts

    ATTORNEY GENERAL ALERT: Avoid Gift Return Blues

    December 18, 2019

    LITTLE ROCK – To make gift returns and exchanges simple and less frustrating, it starts when buying the present.

    “An unknown and complicated return policy can spoil some of the holiday fun and hurt your pocketbook,” said Attorney General Leslie Rutledge. “Arkansans should learn the return policy prior to attempting the return. Some retailers allow shoppers to make returns for any reason, which can lead consumers to wrongly believe they are entitled, by law, to a full refund or credit.”

    Attorney General Rutledge released the following tips for gift recipients needing to make a return or exchange this holiday season:

    • Ask the giver about the store’s return or exchange policy.
    • Keep all gift receipts.
    • If considering returning, do not open the box or remove the tags.
    • Some online retailers allow purchases to be returned in store, while others require the item to be shipped back. Check with the company ahead of time.

    As a gesture of goodwill, most companies offer in-store exchanges if the customer has the receipt and the item is promptly returned. However, others have an “all sales are final” policy for deeply discounted or clearance items and do not allow returns or exchanges. Some retailers only accept returns in exchange for store credit or gift cards, not cash. Return policies not only differ from store to store but can also differ for items purchased in store and items bought online or by mail-order.

    Some retailers that allow returns may charge restocking fees for certain products. Consumers can sometimes pay a fee of 10 to 25 percent of the price of the item if the package is not in the condition in which it was purchased. Meanwhile, items like computer software, CDs, DVDs and Blue-Ray discs are not generally returnable after the seal has been broken.

    Retailers are not required to accept at-will returns, and even in the case of a defective product, consumers may be required to contact the manufacturer. Sometimes retailers will require consumers to deal with the product manufacturer directly, rather than simply returning the item to the place of purchase.

    The National Retail Federation estimates holiday spending to increase at least 3.8 percent to $728 billion this year.

    For more information and tips to avoid scams and other consumer-related issues, contact the Arkansas Attorney General’s office at (800) 482-8982 or or visit or

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