Attorney General Alerts

Auto Recalls Causing Headaches

Auto Recalls Causing Headaches

Wed, Sep 30, 2015

According to the National Highway Traffic Safety Administration (NHTSA), approximately 1.3 million consumers are potentially affected by more than 50 recalls that have been announced for vehicles or parts of vehicles in September alone.

Last week, General Motors (GM) reached a settlement with the United States Department of Justice for faulty ignition switches, which reportedly resulted in at least 124 deaths along with numerous injuries. GM is required to pay $900 million, with an additional $575 million to resolve a number of private lawsuits. Meanwhile, NHTSA continues to investigate Japanese manufacturer Takata for ongoing problems with their air bag inflators used in approximately 19 million vehicles. The Arkansas Attorney General’s Office is participating in both investigations.

Recalls are issued when minimum federal motor vehicle safety standards are not met on items like brakes, tires, lighting, air bags, safety belts and child restraints.

Attorney General Leslie Rutledge issued today’s consumer alert to encourage Arkansans to take a proactive approach to vehicle recalls.

“Manufacturer recalls can be worrisome and may seem complicated for consumers,” said Attorney General Rutledge. “But Arkansans should consider these notices urgent warnings and make plans to have the issue corrected quickly. It is important that everyone understands these recalls and how to determine whether vehicles are subject to a recall.”

Attorney General Rutledge released the following tips to help Arkansans research recalls:

  • Visit to use the NHTSA’s database to look up recalls, investigations and complaints by a vehicle’s year, make and model.
  • Contact the vehicle manufacturer or car dealer to search for recalls by the Vehicle Identification Number (VIN), which is visible from the outside of the vehicle through the windshield on the driver’s side.
  • Sign up at to receive email notifications from the NHTSA to learn when manufacturers file new recalls.
  • Confirm with NHTSA or with the Arkansas Attorney General’s office to make sure recall notifications are valid and real.

Manufacturers must notify owners of all affected vehicles via mail or phone with information that identifies the problems and evaluates the safety risk. Consumers must be told how the problem can be corrected, how long it will take to correct the issue and where the repairs can be made. The NHTSA may also require manufacturers to notify the public of recalls through advertisements or other notices. Recall repairs only cover the part or parts that can be replaced or repaired and do not provide the owners with a new vehicle.

If the vehicle was purchased new, manufacturers have the name and address of vehicle owners, along with the VIN number of all the vehicles. Arkansans purchasing a used car should notify the manufacturer with the updated information. The vehicle is still eligible for recall repairs, including those that occurred prior to the purchase that have not been fixed. Almost all recalls will be fixed at no charge to the owner.

For more information about auto recalls or other consumer-related issues, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit or

Prescription Drug Take Back Day

Prescription Drug Take Back Day

Wed, Sep 23, 2015

Nearly 44,000 people die from drug overdoses each year, with more than half of those because of abuse of prescription drugs. The National Institution on Drug Abuse reports that 62 percent of teens abuse prescription drugs because they are easy to obtain from their parent’s medicine cabinet, and prescription drugs are considered a gateway drug, with nearly half of heroin users reporting to have abused prescription drugs before beginning to use heroin.

Saturday is the 11th annual National Prescription Drug Take Back Day. The Arkansas Attorney General’s Office is partnering with the U.S. Drug Enforcement Administration and the Office of the State Drug Director, along with 104 law enforcement agencies across the State, to coordinate local drop off events. Law enforcement officers will be available at 126 collection sites to collect and destroy pills in a safe and environmentally responsible manner. Since the program began, 72 tons of medication has been collected in Arkansas, which is an estimated 201 million individual pills.

Arkansas Attorney General Leslie Rutledge issued today’s consumer alert to encourage all Arkansans to participate and to inform them of the medications that will be accepted at the drug take-back events.

“It can be dangerous to keep unused prescription medication,” said Attorney General Rutledge. “These pills need to be properly disposed of to avoid them falling into the wrong hands and harming loved ones or the environment, which is why I encourage Arkansans to clean out their medicine cabinets and participate in Saturday’s Drug Take Back Day. Prescription Drug Take Back Day allows Arkansans to drop off any unwanted medications, no questions asked, for proper disposal.”

Attorney General Rutledge issued the following list of medications that will be accepted at these events across the State on Saturday.

  • Opioids, such as OxyContin
  • Stimulants, such as Adderall
  • Depressants, such as Ativan
  • Other prescription medications
  • Over-the-counter medicines
  • Vitamins
  • Pet medicines
  • Medicated ointments and lotions
  • Inhalers
  • Liquid medicines in glass or leak-proof containers (up to 12 ounces)
  • Medicine samples

Medications may be returned in any container or removed from the original pill bottles for increased privacy.

Properly destroying these medications protects the environment. Medicines that are flushed or poured down the drain can end up polluting waters, which could contaminate food and water supplies. Many medicines are not removed by wastewater treatment plants or septic systems. Turning over these medications at the Take Back Day events also reduces the risk of accidental poisonings by children, seniors or pets, as well as reduces the risk of drug abuse. According to, more than 40 percent of teens who misused or abused prescription drugs got the medicine out of their parents’ or grandparents’ medicine cabinets.

The Prescription Drug Take Back event is from 10 a.m. to 2 p.m. on Saturday, Sept. 26. To find event sites and year-round drop-off locations near you, go to The U.S. Drug Enforcement Administration recently announced that pharmacies will now be allowed to accept unused prescription medications.

For consumer-related questions, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit or

Scammers Pose as Veteran Advocates

Scammers Pose as Veteran Advocates

Wed, Sep 16, 2015

Navigating the Department of Veterans Affairs (VA) can be an overwhelming process for military men and women of all ages. Veteran advocates are available to guide service members through the system. However, advocates should be accredited with the VA and offer free services, and unfortunately scammers are exploiting the system and stealing from veterans.

Attorney General Leslie Rutledge issued today’s consumer alert to educate veterans, servicemen and women and military families about ways to spot scam artists posing as legitimate veteran advocates.

“It is terrible that con artists target these brave men and women who serve and protect our country,” said Attorney General Rutledge. “Dishonest advisors can steer veterans in wrong direction and steal money from them. Some of these ‘advisors’ go to great lengths to appear trustworthy, even renting a storefront or creating a logo that is similar to a trusted advocate program.”

Attorney General Rutledge released the following tips for members of the military community looking for assistance.

The Federal Trade Commission tracks unscrupulous advocates who encourage veterans to move financial assets to qualify for Aid and Attendance benefits. Shifting money around could result in veterans losing other benefits, including Medicaid. Aid and Attendance benefits help senior veterans who need assistance to pay for in-home care, assisted living facilities or nursing homes and cannot be guaranteed because they are only available in limited circumstances.

Contact the Arkansas Attorney General’s Office Public Protection Department at 800-482-8982, the VA Office of Inspector General at 800-488-8244 or the Federal Trade Commission at 202-326-2222 to report any issues with veteran advocates. Complaints may also be submitted to the VA Office of Inspector General at For more information on other tips to avoid being scammed visit or

Looking for Tickets?

Looking for Tickets?

Wed, Sep 9, 2015

Fall is on its way, which means football season is here and unfortunately so are scalpers looking to take advantage of ticket buyers. Many Arkansans may be planning trips to check out their favorite team and watch the action in person. Some may choose to see the Razorbacks, the Red Wolves or any other team in college towns across the State over the next several months.

Attorney General Leslie Rutledge issued today’s consumer alert to encourage Arkansans to be cautious when purchasing tickets. One of the most common online scams is selling tickets that do not exist. This practice is getting easier as online pay practices get simpler.

“Football season is in full swing across the Natural State,” said Attorney General Rutledge. “And that means that game tickets are a hot commodity. Consumers should be cautious when purchasing tickets from third parties to minimize the chance of purchasing fraudulent tickets.”

Attorney General Rutledge released the following tips for safe ticket purchases:

  • Research the seller or broker with the Better Business Bureau and ensure they are a member of the National Association of Ticket Brokers.
  • A legitimate ticket broker will offer a refund policy. Only buy tickets from a reseller that provides clear details about the terms of the transaction.
  • Always use a credit card to place the purchase because a buyer has some recourse if the tickets are fraudulent.
  • Check the seats ahead of time. Ask for section, row and seat number to avoid obstructed views and purchasing tickets that do not exist.
  • Stick with well-known ticket sellers who offer guarantees and policies that protect buyers and have the ability to investigate and restrict accounts of merchants who violate the policies.
  • If a deal seems too good to be true, it probably is. Refuse to be rushed. Scam artists often try to hurry prospective buyers into making a decision.

According to AARP, nearly 5 million consumers receive fraudulent concert, sporting event and theme park tickets each year.

Consumers who think they may have purchased a counterfeit ticket can contact the National Association of Ticket Brokers at 630-510-4594 or the Arkansas Attorney General’s Public Protection Department. For more information on other tips to avoid being scammed and other consumer-related issues, call the Arkansas Attorney General’s Office at 800-482-8982 or visit or

Staying Safe on Social Media

Staying Safe on Social Media

Wed, Sep 2, 2015

When used appropriately, social media sites are an enjoyable and effective way to keep in touch with friends and family. But there are potential dangers associated with these sites, including online predators. Social networking sites can provide a false sense of security for users who ignore the risks in making connections online.

Attorney General Leslie Rutledge issued today’s consumer alert to provide online safety tips to Arkansans to keep everyone and their personal information safe.

“Online social networking has become an everyday way of life,” said Attorney General Rutledge. “All Arkansans, but particularly teens, need to be made aware of the downfalls of social media. Parents and families must explain proper Internet habits and uses. This requires moms and dads, aunts and uncles and grandparents to get smart online.”

Attorney General Rutledge released the following tips for parents and families to keep their teens and children safe online:

  • Keep tablets, laptops and cell phones in a shared area of the house with frequent foot traffic so that responsible household members can monitor times of use and materials viewed.
  • Establish guidelines about the use of these devices, as well as an open dialogue on what is acceptable online behavior.
  • Be aware of what Internet sites are frequented by children and teens. Blocking or screening services are available through Internet service providers or by purchasing software.
  • Consider how different social networking sites operate before deciding if a child should join. Some sites allow only specific age groups or a defined community of users to access posted content, while others allow anyone and everyone to view postings.
  • Remind teens that once information is posted online, it cannot be removed. Even if information is deleted from a site, older versions can continue to exist on other sites. Helping to keep control over posted information by restricting access to a select group of people is advisable.
  • Warn children to be wary of friends they know solely online and never give out their telephone number, home or school address or other personal information.
  • Discuss the dangers of meeting new online friends in person, and encourage them to share with a trusted adult if an online friend’s behavior seems strange.
  • Review the privacy policy and terms of usage for sites that require registration of personal information such as email addresses. Select the highest privacy settings available, and avoid social networking sites that do not allow users to control access to postings.

Social networking sites have exploded in popularity in the past decade. According to a Pew Research survey last month, Facebook reports that 72 percent of U.S. adults who are online are active users, meanwhile 23 percent are on Twitter, 28 percent are on Instagram and 18 percent are on Snapchat. Snapchat is reported to be the fastest growing social media platform especially among children, teens and young adults.

For more information on Internet and social media safety and other consumer-related issues, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit or

Understanding Apps

Understanding Apps

Wed, Aug 26, 2015

Technology is constantly evolving and leading to new ways to make everyday tasks a little easier − from grocery shopping to mapping out directions and automatically paying the bills. According to Pew Research, nearly two-thirds of Americans now own a smartphone. More people are browsing app stores to download games, utilities and other useful applications. While these apps have great uses, some do not protect personal information and some can even download viruses to your phone.

Attorney General Leslie Rutledge issued today’s consumer alert to educate Arkansans on how to ensure personal information is protected and kept private from app companies and even scammers.

“Apps can be very convenient,” said Attorney General Rutledge. “But, depending on the phone’s security settings, app companies can collect personal information such as call logs, phone and email contacts, texts, calendar data and the device’s location, then sell that to another company. Consumers should always read the privacy policy and permissions for an app because those will describe the access the app requires or requests.”

Attorney General Rutledge released the following tips for smartphone users:

  • Consider finding another app if the description does not have a privacy policy, contact information or a website for the developer. It is important to consider who created the app and only download from trusted sources.
  • Be aware that some free apps contain advertising within the app, offer “in-app” purchases or make a more advanced version of the app available for a cost.
  • Consumers concerned about sharing location data with advertisers can turn off location services in phone settings.
  • Keep apps up to date by installing new versions or upgrades when available because updates could contain security fixes.
  • Parents should talk to children about rules for using apps and try the app before allowing children to access it.

Computer hackers have even created apps that can infect phones and mobile devices with malware. Malware is software, including spyware, viruses and phishing scams and can result in emails or texts being sent that were not actually written by the owner of the phone, or even make charges to accounts saved on the phone. If malware is found to be downloaded, contact the service provider, notify the company that made the device or install a security app to scan and remove malware apps.

For more information on protecting personal information and other Internet safety information, along with consumer-related issues, call the Arkansas Attorney General’s Office at (800) 482-8982 or visit or

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